At Enzin Affair, we are dedicated to providing you with a delightful shopping experience. To support this commitment, we have established a clear and customer-friendly return and refund policy, outlined below:
30-day Return Window: You have a generous 30-day window from the date of delivery to initiate a return. This timeframe allows you ample opportunity to assess whether the product meets your expectations and requirements.
Hassle-Free Returns with Free Return Shipping: At Enzin Affair, we want you to shop with confidence. That’s why we offer hassle-free returns with complimentary return shipping. If you are not entirely satisfied with your purchase, you can return it to us at no additional cost.
How to Initiate a Return: To initiate a return, please contact us via email at info@enzinaffair.comwithin the 30-day return window. Be sure to include your order number and the reason for your return in your email.
Return Eligibility: For your return to be eligible, the following conditions must be met:
- Items must be returned in new, unused condition and in their original packaging, with all tags intact.
- The product should not have been used, altered, or damaged by the customer.
- Returns must include all original accessories and documentation.
Refund Process: Here’s how our refund process works:
- Upon receiving your return request, we will provide you with return authorization and detailed instructions on how to return the item.
- After receiving and inspecting the returned item, we will process your refund within 10 business days.
- If you have placed the order on Cash on Delivery, you need to share your bank account details on our email info@enzinaffair.com, refund will be issued in your provided account details.
Customer Responsibility: The customer’s responsible for ensuring that the returned items are securely packaged to prevent damage during transit.
Questions and Assistance: Should you have any questions or require assistance with your return, please do not hesitate to contact us at info@enzinaffair.com. Our dedicated customer support team is here to assist you.
We deeply appreciate your patronage and thank you for choosing Enzin Affair for your shopping needs. Your satisfaction is our top priority, and we are committed to ensuring your shopping experience is exceptional.
